Never send a resident to voicemail again. Ask Redline answers calls and texts live, day, night, weekends and event surges, with accurate answers from your documents and automatic request logging.
Traditional answering services read a script and take a message. Ask Redline actually helps: it answers the resident's question from your governing documents, opens and routes a maintenance request, or triages an emergency, then hands your team a clean, structured record.
It's a flat monthly service, not per-minute billing, so it handles a quiet Tuesday and a storm-night surge the same way, without a runaway bill.
Residents call your community number and speak to the AI in real time, it reads details back before logging anything.
The same concierge handles SMS, MMS and WhatsApp, so residents choose how they reach you.
Detects true emergencies, directs residents to 911, and alerts your on-call team instantly.
Turns a call or text into a tracked, assigned request, with photos when residents send them.
24/7 by default, or configure coverage hours per community.
Auto-detects and replies in each resident's language across text and voice.
Yes. You can add a live Community Concierge Team so a real person steps into a text thread on your coverage hours, and emergencies always alert your on-call staff.
It's software, billed per community rather than per minute, so a storm or an event that triples your call volume doesn't triple the bill, and every answer is cited to your documents instead of read off a script.
Yes. A voicemail-and-forward safety net always sits underneath the AI, and you can set a monthly voice-minute cap per community.
We provision your line, digitize your documents and load your roster, most communities are live in about a week.