Give every resident a
concierge in their pocket.
AskRedline answers your residents by text, 24/7 — grounded in your community's own documents, logging requests and looping in your team when it matters. No app, no login.
Try a scenario
A warm welcome, then real answers
Residents are greeted like they belong, then get instant answers cited straight from your governing documents — 24/7, no office calls.
The four jobs it does
One text line. Four jobs that run your whole community.
Not just answers — the everyday operations of every HOA & multi-family community, handled end to end.
Resident Concierge
Answers questions instantly from your community's governing documents, policies, board-meeting recaps and each resident's own context — cited, consistent, and never invented.
Workflow Engine
Guides residents through structured processes — maintenance reporting with photos today, expanding to move-ins, access requests, leasing and architectural approvals.
Service Orchestrator
Creates, routes, tracks and follows up on requests — connecting to the property-management platform your community already runs instead of replacing it.
Community Memory
Remembers every request, board decision, vendor interaction and policy — so future questions get the same answer and nothing falls through the cracks.
The context that powers it
A generic AI can answer a question. Only AskRedline answers for your community.
The moat isn't the model — it's the compounding context behind every answer:
Everything your residents need
A whole concierge team behind every text.
Answers from your own documents
Grounded in your CCRs, bylaws, rules and FAQs — every answer is cited (“per CCRs, §4.2”). It never invents a rule, fee or date.
Report it with a photo
A resident texts a photo of a broken gate or overflowing dumpster; the concierge logs a maintenance request and notifies your team in seconds.
Security & safety reporting
Residents flag a suspicious vehicle, a trespasser or a safety hazard — optionally watched live by Redline's monitoring team. Emergencies are always sent to 911.
Personal, by name
Recognized by phone and greeted by name from your roster — and it re-maps mid-chat when a spouse or family member texts from the same household.
Community-wide alerts
Push a safety or operations alert — “gate down, use the east entrance” — to every opted-in resident's phone in seconds, right in their texts.
One dashboard, every community
Each HOA stays fully isolated — its own number, documents, roster and conversations — with full logs, sources and escalation analytics.
Board meeting summaries & Q&A
Upload the minutes and the concierge turns them into a plain-language recap — then answers resident questions about decisions, votes and next steps, cited to the meeting.
The math
Real hours and payroll, back in your budget.
The concierge doesn't just answer residents — it takes the repetitive work off your team. Here's what that looks like in a real community's numbers.
of resident requests resolved with no staff time at all
of all requests handled or assisted by the AI concierge
instant answers — nights, weekends and holidays included
Deflection figures based on an analysis of 803 real resident requests from a live community's ticket history.
What's included, and what you can add
The concierge is included. Add live people when you want them.
Every plan — Small, Mid and Large — comes with the automated concierge. Turn on our live modules as add-ons, each with the coverage hours you choose.
Your 24/7 AI text line — grounded answers from your documents, maintenance intake with photos, community alerts, and emergencies always routed to 911. Comes standard with Small, Mid & Large.
Need live people too? Layer on our Community Concierge Team or Neighborhood Watch modules — priced per community, on the coverage hours you choose.
How it works
Residents just text. You stay in control.
- 1They text your numberRecognized by phone and greeted by name — or gently verified with unit + last name and a one-time code.
- 2They ask anythingThe concierge answers only from your community's documents, with citations. If it's genuinely unsure, it says so rather than guessing.
- 3They take actionReport maintenance or a safety concern with a photo, RSVP to events — logged instantly with a notification to your team.
- 4You oversee it allEvery conversation, source and escalation lives in your dashboard, isolated per community.
Fits your stack
Works with the portal your community already runs.
Keep TownSq — or whichever management platform you use — as your system of record. Ask Redline is the resident-facing front door: it answers, captures intake, and routes requests to the right place instead of replacing what already works.
Don't see your platform? If it has an API, we can likely connect it — tell us what you use.
Built for boards, not just bots
Consistent, defensible answers — that protect your community.
Every resident gets the same accurate answer, straight from your governing documents — no off-the-cuff replies, no bad advice, no liability surprises. That's what makes text safe for an HOA.
Premium add-ons · live people, on your hours
Add real people to the text line.
Both add-ons are configured per community, on the coverage hours you choose. Turn on one or both.
Residents get answers immediately from a real person on your Community Concierge Team — and can open real tickets and work orders — right in the same text thread. Live reps step in during your coverage hours, and the AI pauses while a rep is handling it, then hands back.
- Immediate live answers in-thread
- Open real tickets & work orders
- AI pauses on takeover, resumes after
- 24/7 or on your shifts
Turn your whole community into extra eyes. A resident spots something off and texts a concern or a photo — Redline's live security team triages it, pulls up the cameras in that area, checks the lot or an entry, and responds, dispatches, or sends a community-wide safety alert in real time.
- Residents report concerns by text or photo
- Redline's team watches the live cameras
- On-call dispatch & community safety alerts
- Emergencies always routed to 911
Requires active security camera monitoring through Redline Monitoring Services. Already have cameras? We can monitor your existing system — or provide a full setup. See Redline Monitoring ↗.
Priced monthly, per community. Coverage hours, live support and monitoring are all opt-in.
Simple pricing
Priced per community, not per headache.
Every plan includes the automated concierge. Add the live modules whenever you're ready.
- AI concierge included
- Dedicated number
- Document knowledge base
- Roster & households
- Maintenance & RSVP intake
- Everything in Small
- Escalation queue & analytics
- Business-hours routing
- Priority support
- Everything in Mid
- Multiple communities
- Advanced agent tuning
- Portal integration add-on
- Everything in Large
- Unlimited communities & numbers
- Portfolio dashboard & team roles
- All portal integrations included
- Dedicated onboarding & SLA
- Volume, per-door pricing
Every plan includes the concierge. Add live Community Concierge Team or Neighborhood Watch modules — priced per community, contact us for pricing.
Questions, answered
Everything about Ask Redline
How the concierge works, what residents can do, what's automated versus handled by a real person, and how setup, privacy and pricing work. Still curious? Ask us directly.
The basics
Ask Redline is a text-message concierge for HOAs and managed communities, built by Redline Monitoring Services. Residents text one dedicated number and get instant, accurate answers pulled from their own community's documents — plus help with maintenance requests, event RSVPs, dues questions and reaching a real person when they need one. It's three layers in one: an always-on AI concierge that answers automatically; an optional Community Concierge Team, where real people can step into a text conversation whenever a resident needs a human; and optional 24/7 Neighborhood Watch — our live security monitoring, where live operators can pull up cameras, assess a situation, and dispatch or escalate in real time. You choose which layers each community gets.
How the AI concierge works
Live support & security
Setup, data & integrations
Privacy, compliance & safety
Plans & pricing
Didn't find your answer?
Tell us about your community and we'll show you exactly how Ask Redline would work for your residents.
Book a demoLet's talk
Book a demo for your community.
We'll set up your dedicated line, load your documents, and have your concierge answering residents by name — usually within a week.
"Premier video security monitoring for premium communities — now with a concierge that never sleeps."
Prefer to just send a message?
Tell us about your community and we'll reach out.