An AI concierge for
every community you run.
Give every association a brain that keeps learning. Residents call or text and get instant answers from each community's own documents, and every conversation builds that community's knowledge. Run it all from one dashboard, under your brand, adding a community in about a week.
- A self-learning AI brain for every community you manage
- More doors per manager, since the repetitive calls answer themselves
- White-label, one dashboard, launch a community in about a week
HOA communication software, reimagined as a concierge.
Ask Redline is a 24/7 AI answering service for HOAs and community associations — residents text or call one number and get instant, cited answers straight from your governing documents, no app required.
of resident requests the AI resolves or fully prepares
real resident requests independently analyzed
instant answers — no hold, no after-hours voicemail
from kickoff to a live, answering concierge
Built to work alongside the platforms your communities already run
Built for HOAs, and every community that runs like one
Meet your community's concierge.
Watch a real scenario, type your own question, or talk to it out loud. It's the real thing, answering from a demo community's documents.
A leak becomes a work order
Residents report an issue by text and it turns into a routed, logged maintenance ticket in seconds, so nothing slips through the cracks.
Featured analysisCase study · one live community
What 977 real resident requests taught us.
We read 904 pages and classified every one of 977 request threads from a live community — 5,079 messages in all — to see exactly where a team's day goes, and how much a concierge lifts off automatically.
AI-addressable
got a same-day answer
staff replies / request
The math · analyzed from 977 real resident requests
Your managers answer the same requests over and over. AI takes 92% off their plate.
We analyzed 904 pages and classified every one of 977 resident request threads from a live community — 5,079 messages in all. Here is what your team is really spending its day on, and how much of it a concierge handles automatically.
of resident requests AI can fully resolve or substantially prepare before a manager is ever involved.
written staff responses per request
Nearly three replies for every request — most of it administrative back-and-forth.
get a same-day answer today
Residents wait a day or more. The concierge answers instantly, 24/7.
had to message again after a reply
Nearly 4 in 10 residents followed up because the first answer was not enough.
became 4+ message conversations
Half of all requests spiral into long threads. AI cuts the back-and-forth.
Where the time actually goes
It is not just FAQs — it is the whole operation.
The 977 requests, by theme. Every one of these is something the concierge can answer, intake or route.
Themes overlap because a single request can involve more than one issue.
It does not replace your manager. It clears their plate.
AI removes the repetitive questions, incomplete requests and endless administrative back-and-forth — so your managers spend their time on decisions, vendors and residents, not data entry.
Now multiply that across your whole portfolio.
Every community runs the same playbook. One manager covers more doors, residents get instant answers, and you scale without adding headcount.
Your whole portfolio, on autopilot.
Set your portfolio size and watch the workload the concierge lifts off your team, year after year.
Whether you run five communities or five thousand, the concierge scales the same way with no added headcount.
resident requests answered or prepared by AI, every year
staff replies lifted off your managers' plates, every year
staff time returned, every year — about 175 full workdays
Projected from the 977-request study (~734 staff responses and 92% AI-addressable per community per year) using conservative savings assumptions. Counts written messages only — it excludes phone calls, document searches, work-order creation, vendor follow-up, after-hours coverage and resident wait time, so real impact runs higher.
Based on an independent analysis of 904 pages and 977 top-level resident request threads (5,079 messages) from a live community's ticket history.
Everything your residents need
A whole concierge team behind every call and text.
Answers from your own documents
Ask about dues, rules, amenities or deadlines — the concierge replies straight from your governing documents, with a citation, and never a guess.
Report it with a photo
A resident texts a photo of a broken gate or overflowing dumpster; the concierge logs a maintenance request and notifies your team in seconds.
Security & safety reporting
Residents flag a suspicious vehicle, a trespasser or a safety hazard — optionally watched live by Redline's monitoring team. Emergencies are always sent to 911.
Personal, by name
Recognized by phone and greeted by name from your roster — and it re-maps mid-chat when a spouse or family member texts from the same household.
Community-wide alerts
Push a safety or operations alert — “gate down, use the east entrance” — to every opted-in resident's phone in seconds, right in their texts.
One dashboard, every community
Each HOA stays fully isolated — its own number, documents, roster and conversations — with full logs, sources and escalation analytics.
Board meeting summaries & Q&A
Upload the minutes and the concierge turns them into a plain-language recap — then answers resident questions about decisions, votes and next steps, cited to the meeting.
Board-ready reports
Download a clean summary for your board: conversations handled, questions answered automatically, requests resolved, satisfaction and top resident topics — the proof of value, ready to share.
See it in action
One number, the whole moment, handled.
Real calls and texts a resident might send, and what your community concierge actually does with them.
There's water pouring through the ceiling in 3B!!
Stay safe first — if anyone's in danger or there's a risk to life, call 911 right now. The main water shut-off for your building is in the ground-floor utility room by the east stairwell (per Community Rules, §7). I've logged an urgent maintenance alert and notified the on-call team. 🚨
What are the pool hours?
The pool's open daily 6 AM–10 PM, May through September 🏊
And the gym?
The fitness center is open 24/7 with your key fob.
Full conversational memory
Real conversations, not one-off replies. Every answer carries the recent back-and-forth — a rolling window of the last several turns, scoped to each active conversation thread — so residents never repeat themselves and the concierge picks up mid-thought.
Emergency-ready responses
Calm, grounded help in the moment — exact steps pulled from your documents (like where the main shut-off valve is). True emergencies are always routed to 911, and the platform can broadcast a community-wide alert when it matters.
Free document digitization
Bring your old binders. Have decades of scanned, non-searchable HOA PDFs? During onboarding we digitize and OCR them into clean, AI-readable documents — completely free, so nothing gets left behind.
Beyond the concierge
The concierge is just the front door.
Every call and text it handles becomes a ticket, a booking, a record or a piece of community knowledge — inside one command center for community life. Engage residents, streamline operations, and give your board the tools it's been missing.
Requests
Every call and text becomes a tracked ticket — assigned, prioritized, closed. No sticky notes.
Vendors & Work Orders
The fix, not just the answer — insured vendors, crews texted directly, invoices already coded.
Broadcasts
One message to every doorstep — text and email, with consent handled for you.
Reservations
The clubhouse, courts and pool book themselves — residents reserve by text.
Surveys
Board decisions with data — send a pulse question, see resident sentiment by morning.
E-Sign
Motions approved from a phone — no more print, sign, scan, repeat.
Events
Publish once; residents ask the concierge, get details and RSVP by text.
Documents & Knowledge
CCRs, minutes and rules — digitized, searchable and cited in every answer.
Rules
Every rule extracted into plain English residents can actually find and follow.
Trusted Pros
Vendors, pros, utilities, office hours — one directory the whole community shares.
Public Page
A clean community website, live in minutes — no webmaster required.
Reporting
Board-ready proof of value — what was asked, handled and resolved, every month.
Resident Portal
Documents, requests and notifications for every household — no app to install.
Other platforms built a portal and bolted features on. Ask Redline built the intelligence first — and the platform grew around it. That's why every module works the way residents already do: one call or text away.
See the whole platformField services · new
Answering the question is half of it.
Somebody still has to fix it.
Most of your day isn't answering — it's chasing. Which vendor covers this. Whether their insurance is current. Who's actually going out. Whether it got done. Where the invoice went. Field Services runs that whole chain inside the same platform the concierge already lives in.
For the board: what was spent, what needed their signature above the community's threshold, and photo proof it happened — without anyone chasing a manager for it.
Available as an add-on module, per community. Redline never moves your money.
The request becomes a commitment
One coded work order behind every vendor job
A resident's text, a recurring visit, an awarded project — all of it lands on the same spine with a budget code attached. Nothing gets promised to a vendor that your books can't see.
Insurance that actually gates the work
A lapsed certificate takes the crew off the property
Come out for a site visit with nothing on file — that's fine, it keeps the funnel alive. Start live work uninsured, and it won't dispatch. If a certificate lapses mid-job, the job pauses until it's replaced.
Straight to the person on site
The crew gets a text, in their language
Not the office, then a phone tree, then a callback — the crew member assigned to that property, in English or Spanish. They can text back "done" with a photo, or call the community line and talk to it. The photo closes the resident's ticket.
Money, with the paperwork already done
Invoices arrive coded, checked and approved
Post a project, vendors bid from a link with no login and no account. Award it and the kickoff refuses to start without a budget line. Invoices get read, proof-checked against the work order, approved, and exported to your accounting system. Redline never touches the money.
And nothing is allowed to rot. A project that goes quiet with no bids, a company half-way through setup, a certificate about to lapse, a job nobody accepted — each one gets chased on a schedule, then flagged for a person. Silence is never mistaken for progress.
The intelligence
An AI that actually learns your community.
Most "AI" assistants are frozen the day they're installed. Ask Redline keeps learning — it starts by knowing your documents and ends up knowing your community, getting sharper with every question residents ask.
Grounded
It answers only from your CCRs, bylaws, rules and minutes — with citations — never a made-up rule. Trustworthy from day one.
Guided
It runs a real intake, not just chit-chat. Report a noise complaint and it asks the right questions — which unit, what, when — with Fair-Housing guardrails built in.
Gets smarter
When it can't answer, it doesn't forget. It flags the gap and hands your board a one-tap card to teach it — so the assistant gets permanently smarter.
"Can I have guests park overnight in the visitor lot?"
Asked 3 times this week
Your board never hand-maintains an FAQ. The assistant tells you what residents keep asking — you answer in one sentence, and it knows it forever.
The more it's used, the smarter it gets.
Semantic understanding means residents can ask in their own words — "drone," "quadcopter," "UAV" all land on the same rule. And every answered question sharpens the whole program.
Institutional memory
Communities forget. Yours won't.
Boards turn over every couple of years. Managers move on. And every handoff loses the "why" — the vendor who fixed the roof, the reasoning behind a rule, the exception granted in 2019. That knowledge walks out the door, and the next board starts from zero.
Ask Redline is your community's permanent memory. Every question answered, request resolved, rule clarified and decision recorded builds into a living intelligence that outlives any board — and any property manager.
- Boards turn over — the record doesn't
- No more “ask the person who left”
- Your next board inherits everything on day one
Every interaction makes the next one easier — that's how communities stay steady.
Your community gets smarter with every single interaction
Pool hours question answered
answer remembered
Gate repair ticket closed
vendor & fix on record
Board meeting minutes uploaded
every decision preserved
Fence rule clarified for a resident
precedent saved
After-hours call handled
context added for next time
0 and counting
pieces of community knowledge in a typical first year — and none of it walks out the door with a board member or a property manager.
Onboarding
Live in days, not months.
We do the heavy lifting. Here's what standing up a new community looks like end to end.
Kickoff & your number
We provision a dedicated text line for your community and set up your account.
Free document digitization
Send us your governing docs — even old scans. We OCR and clean them into AI-ready knowledge, at no cost.
Roster & consent
Import your residents. Consent is captured, dated and logged for A2P/TCPA compliance.
Tune the voice
Set your assistant's persona, tone, coverage hours and which modules each community gets.
Go live
Invite residents by link, QR code or text — no app to install, no logins to manage.
You're never handed a login and left alone.
Every community gets true white-glove onboarding — our team does the setup, digitizes your documents, loads your roster and tunes the voice for you. Then a dedicated Community Success rep stays with you: a real person who knows your community, watches how it's performing, and proactively fine-tunes it so your program keeps getting better long after launch.
What's included, and what you can add
The concierge is included. Add live people when you want them.
Every plan — Small, Mid and Large — comes with the automated concierge. Turn on our live modules as add-ons, each with the coverage hours you choose.
Your 24/7 AI text line — grounded answers from your documents, maintenance intake with photos, community alerts, and emergencies always routed to 911. Comes standard with Small, Mid & Large.
Need live people too? Layer on our Community Concierge Team or Neighborhood Watch modules — priced per community, on the coverage hours you choose.
Fits your stack
Works with the portal your community already runs.
Keep TownSq — or whichever management platform you use — as your system of record. Ask Redline is the resident-facing front door: it answers, captures intake, and routes requests to the right place instead of replacing what already works. When a resident texts a problem, it can open the ticket in your portal and text status updates back as they come in.
Don't see your platform? If it has an API, we can likely connect it — tell us what you use.
Built for boards, not just bots
Consistent, defensible answers — that protect your community.
Every resident gets the same accurate answer, straight from your governing documents — no off-the-cuff replies, no bad advice, no liability surprises. That's what makes it safe for an HOA.
For HOA management companies
Answers your attorney would sign off on.
When a resident asks about a fine, a deadline or a rule, the concierge doesn't paraphrase — it quotes the exact policy and its citation, and only after your team has verified it. Every answer is traceable back to the document it came from.
Every policy answer carries its citation — so residents get the rule, not an opinion, and you get a record.
Premium add-ons · live people, on your hours
Add real people to the text line.
Each add-on is configured per community, on the coverage hours you choose. Turn on one, or all of them.
Residents can call your community number and talk to the AI live — it answers in real time, grounded in your own documents, logs maintenance requests and takes messages. A voicemail and forward-to-a-person safety net always stays underneath.
- Answers live inbound calls 24/7
- Grounded in your community docs
- Logs requests & takes messages
- Voicemail/forward safety net + minute caps
Residents get answers immediately from a real person on your Community Concierge Team — and can open real tickets and work orders — right in the same text thread. Live reps step in during your coverage hours, and the AI pauses while a rep is handling it, then hands back.
- Immediate live answers in-thread
- Open real tickets & work orders
- AI pauses on takeover, resumes after
- 24/7 or on your shifts
Turn your whole community into extra eyes. A resident spots something off and texts a concern or a photo — Redline's live security team triages it, pulls up the cameras in that area, checks the lot or an entry, and responds, dispatches, or sends a community-wide safety alert in real time.
- Residents report concerns by text or photo
- Redline's team watches the live cameras
- On-call dispatch & community safety alerts
- Emergencies always routed to 911
Requires active security camera monitoring through Redline Monitoring Services. Already have cameras? We can monitor your existing system — or provide a full setup. See Redline Monitoring ↗.
The module that closes the loop: a request becomes one coded work order, it only goes to a vendor whose insurance is current, the crew on that property gets a text in their language, and the invoice comes back read, proof-checked and coded for your accountant. Redline never moves your money.
How the whole chain works- Insurance gates live work, not email reminders
- Crews texted directly — English or Spanish
- Photo proof closes the resident's ticket
- Projects out for bids, no vendor login needed
- Kickoff won't start without a budget code
- Board signs off above your threshold
More premium add-ons
Residents reach the same concierge over WhatsApp, in addition to SMS — no app, no login.
Cross-community trends, emerging topics and escalation reasons across your whole book of business.
The assistant auto-mirrors each resident's language across every channel — English, Spanish and more.
Configured per community. Coverage hours, live support and monitoring are all opt-in.
Questions, answered
Everything about Ask Redline
How the concierge works, what residents can do, what's automated versus handled by a real person, and how setup, privacy and rollout work. Still curious? Ask us directly.
The basics
Ask Redline is a text-message concierge for HOAs and managed communities, built by Redline Monitoring Services. Residents text one dedicated number (or call it, with the AI Voice Concierge add-on) and get instant, accurate answers pulled from their own community's documents — plus help with maintenance requests, event RSVPs, dues questions and reaching a real person when they need one. It's three layers in one: an always-on AI concierge that answers automatically; an optional Community Concierge Team, where real people can step into a text conversation whenever a resident needs a human; and optional 24/7 Neighborhood Watch — our live security monitoring, where live operators can pull up cameras, assess a situation, and dispatch or escalate in real time. You choose which layers each community gets.
How the AI concierge works
Live support & security
Setup, data & integrations
Privacy, compliance & safety
Plans & rollout
Didn't find your answer?
Tell us about your community and we'll show you exactly how Ask Redline would work for your residents.
Book a demoLet's talk
Book a demo for your community.
We'll set up your dedicated line, load your documents, and have your concierge answering residents by name — usually within a week. Pick a time on the right, or drop us a note on the left.
Send us a note
Tell us about your community and we'll reach out within one business day.
Book a meeting
Pick a time that works — 20-minute walk-through of your community's setup.