What HOAs and management companies must know before texting residents — consent, disclosures, STOP/HELP handling and A2P 10DLC registration — in plain English.
Group texting to residents is governed by the TCPA (a federal law), the CTIA messaging guidelines, and enforced by carriers through A2P 10DLC registration. In plain terms: residents must knowingly agree before you text them, be told what they'll receive and how often, and always be able to stop.
Getting this right protects your community from complaints, message filtering by carriers, and legal exposure.
Whatever the source, store each opt-in as a timestamped, exportable consent record.
Carriers require business/application-to-person texting to be registered: your brand and your campaign (what you send and why). Registration improves deliverability and is essentially required to text at any scale from a standard number. A good platform handles this registration for you.
Ask Redline is built for this end to end: separate, clear consent language at every opt-in point; the required disclosures; automatic STOP/HELP/START handling; a privacy policy stating numbers are never sold or shared for marketing; and a complete, exportable log of who consented, when and how — plus A2P registration handled for you.
Want the compliant setup done for you? Talk to us.
No. A list of phone numbers is not consent. Under the TCPA, residents must knowingly agree to receive texts, and that agreement should be documented with a timestamp.
No — and you shouldn't. STOP, HELP and START must be honored automatically and immediately. Ask Redline handles these keywords for you and logs every opt-out.
We provision your line, digitize your documents and load your roster — most communities are live in about a week.